Order processing is normally 3 business day unless otherwise stipulated. This is not included in the delivery timeframes listed below.
Magma Engineering utilises the services of Australia Post to deliver goods Australia-wide. All deliveries include free tracking. Shipping costs are influenced by the size and weight of the product and your location. Shipping options and exact shipping costs are calculated and will be added to the order total before checkout.
SHIPPING TIMES
Typical Australia Post Parcel Post delivery times are as follows (excluding the Festive period, Fathers Day, Mothers Day and Easter)
Melbourne 1 to 2 working days
Sydney 1 to 2 working days
Adelaide 2 to 3 working days
Brisbane 3 to 4 working days
Darwin 4 to 5 working days
Perth 4 to 5 working days
Typical Australia Post Express Post delivery times are as follows
PLEASE BE ADVISED –These timeframes are provided by Australia Post.
Australia Post do not offer an express post service for fragile goods to Rural Australia.
A signature is required for all deliveries to be completed. If the goods are delivered to your local Australia Post branch, and a note left to notify you of this. If the goods are not collected from Australia Post within 7 days they will be returned to Magma Engineering.
Please Note: We use Australia Post for deliveries however we are not responsible for their delivery times these are a guide given by Australia Post. The time frames above are accurate in non peak times based on orders sent over the past 5 years. Times may change over the festive season and also Easter as well as public holidays.
Shipping for international orders will be calculated using Australia Post. If you require shipping via DHL, please let your sales person know as this will incur a different fee.
If posting internationally Magma Engineering is not liable for any taxes or fees charged by customs or the government of that country. Please check with Customs for import fees for the particular country you are posting to before ordering. We have no control over communication to other Customs Departments overseas and it is only the receiver that is contacted to make payment. Please make sure the receiver knows and understands what is being sent and the possible costs involved. We are unable to organise pre-payment of import taxes, they are charged when the product enters the country it is being sent to.
Please also be aware that if you purchase from overseas and we need to refund you then the exchange rate could result in a loss of funds. All transactions are in Australian Dollars AUD$.
We are not registered to refund or exclude any Australian Customs costs and charges (including GST) on all international sales. A refund of these fees and charges can be explored by the purchaser through the Australian Government Taxation Department and Customs department.
Refund, repair or replacement for any item deemed faulty, not fit for purpose, or doesn’t match the description.
Please make sure the address you have given when ordering is correct. Should the address be incorrect the item could be returned to us and further advice will need to be given. Any item returned to us because the address is incomplete or incorrect is charged by Australia Post. Should this be an error when ordering then the costs for returning and resending an item will be invoiced to the purchaser.
If a refund is to be given and it is due to an error in the receivers address the postage and return costs will be taken from the refund. Any order not yet dispatched and the purchaser wishes to cancel will not be charged and full refund will be given. Should our company make an error we will cover all costs associated with the dispatch of the item and re-delivery.
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